{"id":27393,"date":"2020-09-01T20:46:44","date_gmt":"2020-09-02T03:46:44","guid":{"rendered":"https:\/\/scrumatscale.com\/?p=27393"},"modified":"2024-02-16T09:32:34","modified_gmt":"2024-02-16T17:32:34","slug":"toyota-motors-north-america-bringing-agility-to-a-deep-hierarchy","status":"publish","type":"post","link":"https:\/\/www.scrumatscale.com\/es\/toyota-motors-north-america-bringing-agility-to-a-deep-hierarchy\/","title":{"rendered":"Toyota Motors Norteam\u00e9rica: Aportando agilidad a una jerarqu\u00eda profunda"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;off|desktop&#8221; admin_label=&#8221;Hero&#8221; _builder_version=&#8221;3.27.3&#8243; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_start=&#8221;#000000&#8243; background_color_gradient_end=&#8221;#e0261d&#8221; background_color_gradient_direction=&#8221;60deg&#8221; background_image=&#8221;https:\/\/siscrumatscale.wpengine.com\/wp-content\/uploads\/2019\/12\/licensed-scrum-trainer-teaches-class_scruminc.jpg&#8221; box_shadow_style=&#8221;preset7&#8243; box_shadow_color=&#8221;#ffffff&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; fb_built=&#8221;1&#8243; _i=&#8221;0&#8243; _address=&#8221;0&#8243;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;3.27.3&#8243; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; _i=&#8221;0&#8243; _address=&#8221;0.0&#8243; width=&#8221;auto&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;||60px|&#8221; padding_bottom=&#8221;60px&#8221; _i=&#8221;0&#8243; _address=&#8221;0.0.0&#8243; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.3&#8243; text_font=&#8221;||||||||&#8221; header_font=&#8221;|600||on|||||&#8221; header_font_size=&#8221;14px&#8221; background_layout=&#8221;dark&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; _i=&#8221;0&#8243; _address=&#8221;0.0.0.0&#8243;]<\/p>\n<h1>Scrum@Scale Case Study<\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;3.27.3&#8243; text_font=&#8221;Open Sans|600|||||||&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;Poppins||||||||&#8221; header_2_font_size=&#8221;36px&#8221; header_2_line_height=&#8221;1.4em&#8221; background_layout=&#8221;dark&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||||false|false&#8221; _i=&#8221;1&#8243; _address=&#8221;0.0.0.1&#8243;]<\/p>\n<h2>Toyota Motors North America: Bringing Agility to a Deep Hierarchy<\/h2>\n<p><span style=\"font-size: revert;\"><\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;3.27.3&#8243; text_text_color=&#8221;#ffffff&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; _i=&#8221;2&#8243; _address=&#8221;0.0.0.2&#8243;]<\/p>\n<p>Learn how Registered S@S Trainer Dan LeFebvre helped Toyota North America achieve an infinite increase in productivity, doing with 25 people over six months what 200 people couldn\u2019t do in five years. \u201cWe put together a dynamic network of teams from people who live in the hierarchy.\u201c<\/p>\n<p>\u2013 Dan LeFebvre<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; _i=&#8221;1&#8243; _address=&#8221;0.0.1&#8243; custom_padding__hover=&#8221;|||&#8221;][et_pb_cta title=&#8221;CASE STUDY SNAPSHOT&#8221; button_url=&#8221;#intro&#8221; _builder_version=&#8221;3.27.3&#8243; header_font=&#8221;Poppins|600||on|||||&#8221; header_font_size=&#8221;14px&#8221; header_line_height=&#8221;1.8em&#8221; body_font=&#8221;Open Sans||||||||&#8221; body_font_size=&#8221;16px&#8221; body_line_height=&#8221;1.8em&#8221; background_color=&#8221;#ffffff&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;14px&#8221; button_text_color=&#8221;#ffffff&#8221; button_bg_color=&#8221;#CC0000&#8243; button_border_width=&#8221;8px&#8221; button_border_color=&#8221;#cc0000&#8243; button_border_radius=&#8221;100px&#8221; button_letter_spacing=&#8221;1px&#8221; button_font=&#8221;Poppins|600||on|||||&#8221; button_icon=&#8221;%%22%%&#8221; button_icon_color=&#8221;#ffffff&#8221; button_on_hover=&#8221;off&#8221; button_alignment=&#8221;left&#8221; button_custom_margin=&#8221;0px||10px||false|false&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_vertical=&#8221;31px&#8221; box_shadow_blur=&#8221;40px&#8221; box_shadow_color=&#8221;rgba(11,9,26,0.1)&#8221; text_orientation=&#8221;left&#8221; background_layout=&#8221;light&#8221; max_width=&#8221;87%&#8221; max_width_last_edited=&#8221;on|desktop&#8221; custom_margin=&#8221;auto||auto||false|false&#8221; custom_padding=&#8221;21px||0px||false|false&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;top&#8221; animation_intensity_slide=&#8221;10%&#8221; animation_starting_opacity=&#8221;80%&#8221; hover_enabled=&#8221;0&#8243; locked=&#8221;off&#8221; _i=&#8221;0&#8243; _address=&#8221;0.0.1.0&#8243; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221; button_bg_enable_color=&#8221;on&#8221;]<\/p>\n<p><strong>Trainer Name:<\/strong> Dan LeFebvre<br \/><strong>Organization:<\/strong>\u00a0Toyota Motors, North America<br \/><strong>Organization Size:<\/strong>Large<strong><br \/>Industry:<\/strong> Transportation and Automotive<br \/><b>Topic:\u00a0<\/b>Dual Operating Model\u00a0<br \/><strong>Date:<\/strong>\u00a02009<br \/><strong>Website:\u00a0<a href=\"http:\/\/www.freestandingagility.com\/training\/certified-scrumatscale-practitioner\/\">Dan\u2019s website<\/a><\/strong><\/p>\n<p>[\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; 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custom_margin=&#8221;|auto|||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; _i=&#8221;0&#8243; _address=&#8221;2.0&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; _i=&#8221;0&#8243; _address=&#8221;2.0.0&#8243; custom_padding__hover=&#8221;|||&#8221;][et_pb_button button_url=&#8221;https:\/\/scrumatscale.com\/wp-content\/uploads\/2020\/09\/S@S_Case_Study_Dan_LeFebvre_Toyota.pdf&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;Download Slides&#8221; button_alignment=&#8221;center&#8221; admin_label=&#8221;Slides&#8221; _builder_version=&#8221;3.27.3&#8243; custom_button=&#8221;on&#8221; button_text_size=&#8221;20px&#8221; button_text_color=&#8221;#ffffff&#8221; button_bg_color=&#8221;#cc0000&#8243; button_border_radius=&#8221;3px&#8221; button_bg_enable_color=&#8221;on&#8221; _i=&#8221;0&#8243; _address=&#8221;2.0.0.0&#8243; button_border_color=&#8221;#cc0000&#8243;][\/et_pb_button][et_pb_text admin_label=&#8221;intro&#8221; module_id=&#8221;intro&#8221; _builder_version=&#8221;3.27.3&#8243; text_font=&#8221;||||||||&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;Poppins||||||||&#8221; header_2_text_color=&#8221;#2c3238&#8243; header_2_font_size=&#8221;28px&#8221; header_2_line_height=&#8221;1.4em&#8221; header_3_font=&#8221;||||||||&#8221; max_width=&#8221;1080px&#8221; module_alignment=&#8221;center&#8221; custom_padding=&#8221;||0px|||&#8221; _i=&#8221;1&#8243; _address=&#8221;2.0.0.1&#8243;]<\/p>\n<h3>Summary<\/h3>\n<p><a href=\"http:\/\/www.freestandingagility.com\/training\/certified-scrumatscale-practitioner\/\">Dan LeFebvre<\/a>\u00a0is a Scrum@Scale Trainer who helped the IT department of Toyota Motors North America transition away from a traditional hierarchical organizational structure to an agile structure. This case study highlights strategies to smooth such transitions when hierarchical organization is entrenched in the company\u2019s process and culture.<\/p>\n<h3>The Traditional IT Department<\/h3>\n<p>Before Scrum@Scale was implemented, small pockets of agile teams were deployed sporadically throughout the 4,500 person operation with most of these employees being contractors and outsourced. The agile teams already launched were subsidiary to many layers of management, with information dilution traveling up the traditional chain of decision-making, difficulties in pivoting, and \u201cgreen shifting\u201d hampering productivity. The \u201cgreen shifting\u201d phenomena is where projects that start with a red light at the level of the team are slowly shifted to a green light as execution decisions travel up through layers of management. As with the game of telephone, inaccurate diagnostic information about projects is amplified as it is conveyed up through layers of management. And, as is often the case, impediments that are obvious at the team level become obscured by wishful thinking.<\/p>\n<p>The Toyota IT department had already launched collections of agile teams when Dan LeFebvre arrived, but these teams failed to relate well to each other. And, accordingly, the organization\u2019s Scrum of Scrums had difficulty encouraging cross-team coordination. The launched Product Owner teams were in a similar circumstance.<\/p>\n<h3>Introducing\u00a0<a href=\"mailto:Scrum@Scale\">Scrum@Scale\u00a0<\/a>with the \u201cDual Operating Model\u201d<\/h3>\n<p>Because of the entrenchment of the hierarchical organization, the \u201cdual-operating model\u201d from John Kotter\u2019s\u00a0<a href=\"https:\/\/www.kotterinc.com\/book\/accelerate\/\">Accelerate<\/a>\u00a0was introduced. According to Kotter, hierarchy naturally forms in large organizations because this structure excels at repeated processes and are stable. They do not excel, however, for anything requiring agility, feedback loops, or quick sensitivity to changing conditions as is often critical for survival in today\u2019s capricious marketplace.<\/p>\n<p>Scrum@Scale was introduced in parallel to the entrenched hierarchy via a network architecture for those projects requiring agility:<\/p>\n<ul>\n<li>Parallelism provided extant management with some level of comfort while the organization began to transition.<\/li>\n<li>New, cross-functional agile teams were introduced as \u201cvalue streams.\u201d<\/li>\n<li>Delivery of new products was so successful that management changed their annual planning model within months of initial adoption.<\/li>\n<li>Ceased funding modular projects in stages and began funding teams as such.<\/li>\n<\/ul>\n<h3>Changing the Corporate Landscape<\/h3>\n<p>Prior to implementing Scrum@Scale, the IT department had 200 employees fail to deliver a product despite spending five years to do so and, ultimately, missing five planned launch dates. Internal metrics of team satisfaction, on a scale from 1 (extremely dissatisfied) to 5 (extremely satisfied), showed an average score of 1.2.<\/p>\n<p>Upon implementation, the original single team of 200 people was reduced to three teams totalling 25 people and delivered their first product within six months of launch. Just as important, the team satisfaction metric jumped to an average of 4. Dan helped drive a sustainable model for their internal metric of 95% agile implementation at scale. He credits the dual-operating model with the success of implementing Scrum@Scale because it convinced decision-makers in this IT department that the extant deep hierarchy could be efficiently transitioned away from.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; disabled_on=&#8221;on|on|on&#8221; admin_label=&#8221;Testimonial&#8221; _builder_version=&#8221;3.27.3&#8243; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_start=&#8221;#eeEEEE&#8221; background_color_gradient_end=&#8221;#666666&#8243; background_color_gradient_direction=&#8221;60deg&#8221; custom_padding=&#8221;50px|0px|50px|0px|false|false&#8221; disabled=&#8221;on&#8221; fb_built=&#8221;1&#8243; _i=&#8221;3&#8243; _address=&#8221;3&#8243;][et_pb_row module_class=&#8221; et_pb_row_fullwidth&#8221; _builder_version=&#8221;3.27.3&#8243; width=&#8221;89%&#8221; width_tablet=&#8221;80%&#8221; width_last_edited=&#8221;on|desktop&#8221; max_width=&#8221;89%&#8221; max_width_tablet=&#8221;80%&#8221; max_width_last_edited=&#8221;on|desktop&#8221; make_fullwidth=&#8221;on&#8221; _i=&#8221;0&#8243; _address=&#8221;3.0&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; _i=&#8221;0&#8243; _address=&#8221;3.0.0&#8243; custom_padding__hover=&#8221;|||&#8221;][et_pb_testimonial author=&#8221;Romaric Chardonneau&#8221; job_title=&#8221;Licensed Scrum Trainer&#8221; portrait_url=&#8221;https:\/\/res.cloudinary.com\/dmwoxjusp\/image\/upload\/v1573472196\/Romaric_Chardonneau_RC.JPG.jpg&#8221; quote_icon=&#8221;off&#8221; portrait_width=&#8221;130px&#8221; portrait_height=&#8221;130px&#8221; _builder_version=&#8221;3.27.3&#8243; body_font=&#8221;Open Sans||||||||&#8221; body_font_size=&#8221;18px&#8221; use_background_color=&#8221;off&#8221; text_orientation=&#8221;center&#8221; background_layout=&#8221;dark&#8221; _i=&#8221;0&#8243; _address=&#8221;3.0.0.0&#8243;]<\/p>\n<p style=\"text-align: center;\">I am an Agile coach and trainer by passion, conviction and experience. By passion as I love anything Agile and Agile related, be it at team (Scrum, Kanban, XP&#8230;) or at scaled level (SAFe, Nexus, Scrum@Scale, LeSS&#8230;). By conviction as I have seen it work in many teams and various companies. By experience as I worked as Scrum Master in multiple teams, coached an Agile Release Train(ART) of 80 people and trained over 200 people on Agile methodologies and frameworks in 2019 alone. From 2004 to 2019, I worked in a large multinational in different countries (China, Singapore, Switzerland) under several consulting and management positions with IT teams ranging from 2 to 20+ people. In 2015, I discovered Scrum with Jeff Sutherland in Zurich and my life has never been the same since!<\/p>\n<p>[\/et_pb_testimonial][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Case Studies&#8221; _builder_version=&#8221;3.27.3&#8243; background_color=&#8221;#fafafc&#8221; min_height=&#8221;718px&#8221; custom_padding=&#8221;22px|0px|0px|0px|false|false&#8221; fb_built=&#8221;1&#8243; _i=&#8221;4&#8243; _address=&#8221;4&#8243;][et_pb_row _builder_version=&#8221;3.25&#8243; locked=&#8221;off&#8221; _i=&#8221;0&#8243; _address=&#8221;4.0&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; _i=&#8221;0&#8243; _address=&#8221;4.0.0&#8243; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.0.98&#8243; text_font=&#8221;||||||||&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;Poppins||||||||&#8221; header_2_font_size=&#8221;28px&#8221; header_2_line_height=&#8221;1.4em&#8221; header_3_font=&#8221;||||||||&#8221; text_orientation=&#8221;center&#8221; max_width=&#8221;700px&#8221; module_alignment=&#8221;center&#8221; _i=&#8221;0&#8243; _address=&#8221;4.0.0.0&#8243;]<\/p>\n<h2>More Case Studies<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;3.27.3&#8243; _i=&#8221;1&#8243; _address=&#8221;4.1&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.27.3&#8243; _i=&#8221;0&#8243; _address=&#8221;4.1.0&#8243;][et_pb_blog fullwidth=&#8221;off&#8221; posts_number=&#8221;3&#8243; include_categories=&#8221;21&#8243; show_author=&#8221;off&#8221; show_date=&#8221;off&#8221; _builder_version=&#8221;3.27.3&#8243; _i=&#8221;0&#8243; _address=&#8221;4.1.0.0&#8243;][\/et_pb_blog][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Aprende c\u00f3mo Toyota llev\u00f3 la agilidad a una jerarqu\u00eda profunda.<\/p>","protected":false},"author":12,"featured_media":27396,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","footnotes":""},"categories":[21,104],"tags":[],"class_list":["post-27393","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-study","category-transportation-and-automotive"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - 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