{"id":27406,"date":"2020-09-01T21:16:41","date_gmt":"2020-09-02T04:16:41","guid":{"rendered":"https:\/\/scrumatscale.com\/?p=27406"},"modified":"2024-02-16T09:23:17","modified_gmt":"2024-02-16T17:23:17","slug":"b2b-fincial-services-applying-scrumscale-to-overcome-compliance-hurdles-while-delighting-customers","status":"publish","type":"post","link":"https:\/\/www.scrumatscale.com\/es\/b2b-fincial-services-applying-scrumscale-to-overcome-compliance-hurdles-while-delighting-customers\/","title":{"rendered":"Servicios financieros B2B: Aplicar el Scrum@Scale para superar los obst\u00e1culos de cumplimiento y deleitar a los clientes"},"content":{"rendered":"

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Scrum@Scale Case Study<\/h1>\n

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B2B Financial Services: Launching Scrum@Scale<\/h2>\n

Scrum@Scale\u00a0delivered software in half the time, with a 95% reduction in bugs.<\/p>\n

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<\/a>Trainer Name:<\/strong>\u00a0Steve Martin
Organization:<\/strong>\u00a0B2B Financial Firm
Organization Size:\u00a0Medium
Industry:<\/strong>\u00a0Financial Services
Topic:<\/strong> Regulatory and Compliance
Date:<\/strong>\u00a02018
Website:\u00a0<\/strong>https:\/\/www.linkedin.com\/in\/agilesteve<\/a><\/a><\/p>\n

[\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.27.3″ custom_margin=”||||false|false” fb_built=”1″ _i=”1″ _address=”1″][et_pb_row _builder_version=”3.27.3″ width=”auto” _i=”0″ _address=”1.0″][et_pb_column type=”4_4″ _builder_version=”3.27.3″ _i=”0″ _address=”1.0.0″][et_pb_video src=”https:\/\/youtu.be\/VFKPdlVk14Q” src_webm=”https:\/\/youtu.be\/XcgG7_Vr0TU” _builder_version=”3.27.3″ _i=”0″ _address=”1.0.0.0″][\/et_pb_video][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Overview” _builder_version=”3.27.3″ custom_margin=”||-2px|||” custom_padding=”0px|0px|0px|0px|false|false” fb_built=”1″ _i=”2″ _address=”2″][et_pb_row _builder_version=”3.27.3″ width=”95%” custom_margin=”|auto|||false|false” custom_padding=”0px||0px||false|false” _i=”0″ _address=”2.0″][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” _i=”0″ _address=”2.0.0″ custom_padding__hover=”|||”][et_pb_button button_url=”https:\/\/scrumatscale.com\/wp-content\/uploads\/2020\/09\/s@s-financial-services.pptx” url_new_window=”on” button_text=”Download Slides” button_alignment=”center” admin_label=”Slides” _builder_version=”3.27.3″ custom_button=”on” button_text_color=”#ffffff” button_bg_color=”#cc0000″ button_border_color=”#cc0000″ button_border_radius=”3px” button_bg_enable_color=”on” _i=”0″ _address=”2.0.0.0″][\/et_pb_button][et_pb_text admin_label=”intro” module_id=”intro” _builder_version=”3.27.3″ text_font=”||||||||” text_font_size=”16px” text_line_height=”1.8em” header_font=”||||||||” header_2_font=”Poppins||||||||” header_2_text_color=”#2c3238″ header_2_font_size=”28px” header_2_line_height=”1.4em” header_3_font=”||||||||” max_width=”1080px” module_alignment=”center” custom_padding=”||0px|||” _i=”1″ _address=”2.0.0.1″]<\/p>\n

Summary<\/h3>\n

A Financial services company was struggling to meet a regulatory compliance deadline, while also seeing rapid decreases in customer satisfaction as the time spent on compliance requirements was detracting from their level of service. Starting with a two-team reference model, the company deployed Scrum@Scale across three products and seven development teams and met their compliance deadlines months ahead of schedule. In parallel, they incorporated direct customer feedback into their product release cycle and turned clients who were threatening to switch to other firms into advocates both for their firm and for Scrum itself.<\/p>\n

Establishing a working reference model makes it easy to scale<\/h3>\n

The company was in a very mature, conservative, and compliance-heavy environment and had little to no experience with Scrum. In this type of environment, it is common to have a variety of cultural and organizational issues that impede the adoption of Scrum. \u00a0However, by getting a\u00a0two-team reference model<\/a>\u00a0consistently delivering working product, the organization was able to see the value of Scrum@Scale\u00a0and to clearly understand how their new way of working would be different. When it came time to roll out Scrum@Scale across more teams and products, much of the barriers to adoption had already been removed, simply because the people within the company were able to understand holistically how their agile transformation would reshape their organization for the better.<\/p>\n

Pitfalls: what constitutes a Scrum of Scrums?<\/h3>\n

One challenge when deploying Scrum@Scale\u00a0is correctly identifying which teams should coordinate via a Scrum of Scrums. The\u00a0Scrum@Scale\u00a0Guide<\/a>\u00a0describes a Scrum of Scrums as \u201cA set of the teams that have a need to coordinate\u201d, to \u201cdirectly deliver value to customers\u201d. In situations where teams work on completely independent product lines and are fully capable of delivering directly to customers independently, combining them into a Scrum of Scrums can add unneeded meetings and waste. The goal of Scrum@Scale is to let teams self-identify the need for coordination and to self-organize into Scrum of Scrums in a way that creates a Minimum Viable Beaurcracy<\/a>.<\/p>\n

In this deployment, teams from different product lines were placed into the same Scrum of Scrums and the organization did not see the value in this. Because of this, they were reluctant to properly deploy the Scrum Master loop in full. However, because the teams embraced the Scrum values and understood the underlying principals of Scrum@Scale they were still able to self-organize to remove impediments. They had a functional Agile Practice and EAT, and the organization was not large, so despite this issue, the company was able to realize massive gains from their transformation.<\/p>\n

 <\/p>\n

 <\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on|on|on” admin_label=”Testimonial” _builder_version=”3.27.3″ use_background_color_gradient=”on” background_color_gradient_start=”#eeEEEE” background_color_gradient_end=”#666666″ background_color_gradient_direction=”60deg” custom_padding=”50px|0px|50px|0px|false|false” disabled=”on” fb_built=”1″ _i=”3″ _address=”3″][et_pb_row module_class=” et_pb_row_fullwidth” _builder_version=”3.27.3″ width=”89%” width_tablet=”80%” width_last_edited=”on|desktop” max_width=”89%” max_width_tablet=”80%” max_width_last_edited=”on|desktop” make_fullwidth=”on” _i=”0″ _address=”3.0″][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” _i=”0″ _address=”3.0.0″ custom_padding__hover=”|||”][et_pb_testimonial author=”Romaric Chardonneau” job_title=”Licensed Scrum Trainer” portrait_url=”https:\/\/res.cloudinary.com\/dmwoxjusp\/image\/upload\/v1573472196\/Romaric_Chardonneau_RC.JPG.jpg” quote_icon=”off” portrait_width=”130px” portrait_height=”130px” _builder_version=”3.27.3″ body_font=”Open Sans||||||||” body_font_size=”18px” use_background_color=”off” text_orientation=”center” background_layout=”dark” _i=”0″ _address=”3.0.0.0″]<\/p>\n

I am an Agile coach and trainer by passion, conviction and experience. By passion as I love anything Agile and Agile related, be it at team (Scrum, Kanban, XP…) or at scaled level (SAFe, Nexus, Scrum@Scale, LeSS…). By conviction as I have seen it work in many teams and various companies. By experience as I worked as Scrum Master in multiple teams, coached an Agile Release Train(ART) of 80 people and trained over 200 people on Agile methodologies and frameworks in 2019 alone. From 2004 to 2019, I worked in a large multinational in different countries (China, Singapore, Switzerland) under several consulting and management positions with IT teams ranging from 2 to 20+ people. In 2015, I discovered Scrum with Jeff Sutherland in Zurich and my life has never been the same since!<\/p>\n

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More Case Studies<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”3.27.3″ _i=”1″ _address=”4.1″][et_pb_column type=”4_4″ _builder_version=”3.27.3″ _i=”0″ _address=”4.1.0″][et_pb_blog fullwidth=”off” posts_number=”3″ include_categories=”21″ show_author=”off” show_date=”off” _builder_version=”3.27.3″ _i=”0″ _address=”4.1.0.0″][\/et_pb_blog][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Descubre c\u00f3mo esta peque\u00f1a empresa de servicios financieros super\u00f3 los obst\u00e1culos normativos y cumpli\u00f3 en la mitad de tiempo.<\/p>","protected":false},"author":12,"featured_media":27408,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","footnotes":""},"categories":[21,93],"tags":[],"class_list":["post-27406","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-study","category-financial-services"],"yoast_head":"\nB2B Financial Services: Applying Scrum@Scale to overcome compliance hurdles while delighting customers - Scrum@Scale Framework<\/title>\n<meta name=\"description\" content=\"Learn how this small financial services company overcame regulatory hurdles and delivered in half the time.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.scrumatscale.com\/es\/b2b-fincial-services-applying-scrumscale-to-overcome-compliance-hurdles-while-delighting-customers\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"B2B Financial Services: Applying Scrum@Scale to overcome compliance hurdles while delighting customers.\" \/>\n<meta property=\"og:description\" content=\"Learn how this small financial services company overcame regulatory hurdles and delivered in half the time.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.scrumatscale.com\/es\/b2b-fincial-services-applying-scrumscale-to-overcome-compliance-hurdles-while-delighting-customers\/\" \/>\n<meta property=\"og:site_name\" content=\"Scrum@Scale Framework\" \/>\n<meta property=\"article:published_time\" content=\"2020-09-02T04:16:41+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-02-16T17:23:17+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.scrumatscale.com\/wp-content\/uploads\/2020\/09\/Thumbnail_SteveMartin.png\" \/>\n\t<meta property=\"og:image:width\" content=\"3840\" \/>\n\t<meta property=\"og:image:height\" content=\"2160\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Alyssa Layden\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"B2B Financial Services: Applying Scrum@Scale to overcome compliance hurdles while delighting customers.\" \/>\n<meta name=\"twitter:description\" content=\"Learn how this small financial services company overcame regulatory hurdles and delivered in half the time.\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/www.scrumatscale.com\/wp-content\/uploads\/2020\/09\/Thumbnail_SteveMartin.png\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Alyssa Layden\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.scrumatscale.com\\\/b2b-fincial-services-applying-scrumscale-to-overcome-compliance-hurdles-while-delighting-customers\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.scrumatscale.com\\\/b2b-fincial-services-applying-scrumscale-to-overcome-compliance-hurdles-while-delighting-customers\\\/\"},\"author\":{\"name\":\"Alyssa Layden\",\"@id\":\"https:\\\/\\\/www.scrumatscale.com\\\/#\\\/schema\\\/person\\\/ad8d4ae60eaa86e494001f4f63d44682\"},\"headline\":\"B2B Financial Services: Applying Scrum@Scale to overcome compliance hurdles while delighting customers\",\"datePublished\":\"2020-09-02T04:16:41+00:00\",\"dateModified\":\"2024-02-16T17:23:17+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.scrumatscale.com\\\/b2b-fincial-services-applying-scrumscale-to-overcome-compliance-hurdles-while-delighting-customers\\\/\"},\"wordCount\":1724,\"image\":{\"@id\":\"https:\\\/\\\/www.scrumatscale.com\\\/b2b-fincial-services-applying-scrumscale-to-overcome-compliance-hurdles-while-delighting-customers\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.scrumatscale.com\\\/wp-content\\\/uploads\\\/2020\\\/09\\\/Thumbnail_SteveMartin.png\",\"articleSection\":[\"Case Study\",\"Financial Services\"],\"inLanguage\":\"es-CO\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.scrumatscale.com\\\/b2b-fincial-services-applying-scrumscale-to-overcome-compliance-hurdles-while-delighting-customers\\\/\",\"url\":\"https:\\\/\\\/www.scrumatscale.com\\\/b2b-fincial-services-applying-scrumscale-to-overcome-compliance-hurdles-while-delighting-customers\\\/\",\"name\":\"B2B Financial Services: Applying Scrum@Scale to overcome compliance hurdles while delighting customers - 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