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Learn how Registered Scrum@Scale Trainer\u2122 Luiz “Q” Quintela helped transform Nationwide, one of the United State’s largest insurance and financial services companies implement key components of the Scrum@Scale framework.[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” _i=”1″ _address=”0.0.1″ custom_padding__hover=”|||”][et_pb_cta title=”CASE STUDY SNAPSHOT” button_url=”#intro” _builder_version=”3.27.3″ header_font=”Poppins|600||on|||||” header_font_size=”14px” header_line_height=”1.8em” body_font=”Open Sans||||||||” body_font_size=”16px” body_line_height=”1.8em” background_color=”#ffffff” border_radii=”on|10px|10px|10px|10px” custom_button=”on” button_text_size=”14px” button_text_color=”#ffffff” button_bg_color=”#CC0000″ button_border_width=”8px” button_border_color=”#cc0000″ button_border_radius=”100px” button_letter_spacing=”1px” button_font=”Poppins|600||on|||||” button_icon=”%%22%%” button_icon_color=”#ffffff” button_on_hover=”off” button_alignment=”left” button_custom_margin=”0px||10px||false|false” box_shadow_style=”preset3″ box_shadow_vertical=”31px” box_shadow_blur=”40px” box_shadow_color=”rgba(11,9,26,0.1)” text_orientation=”left” background_layout=”light” max_width=”87%” max_width_last_edited=”on|desktop” custom_margin=”4px||auto||false|false” custom_margin_tablet=”-46px||28px|39px|false|false” custom_margin_phone=”-56px|||20px|false|false” custom_margin_last_edited=”on|tablet” custom_padding=”21px||0px||false|false” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”10%” animation_starting_opacity=”80%” hover_enabled=”0″ locked=”off” _i=”0″ _address=”0.0.1.0″ button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off” button_bg_enable_color=”on”]<\/p>\n
Trainer Name:<\/strong>\u00a0Luiz “Q” Quintela [\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.27.3″ custom_margin=”||||false|false” fb_built=”1″ _i=”1″ _address=”1″][et_pb_row _builder_version=”3.27.3″ custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” _i=”0″ _address=”1.0″][et_pb_column type=”4_4″ _builder_version=”3.27.3″ _i=”0″ _address=”1.0.0″][et_pb_video src=”https:\/\/youtu.be\/PSOIBJ3Mjz8″ src_webm=”https:\/\/youtu.be\/XcgG7_Vr0TU” _builder_version=”3.27.3″ custom_margin_tablet=”25px||||false|false” custom_margin_phone=”25px||||false|false” custom_margin_last_edited=”on|tablet” _i=”0″ _address=”1.0.0.0″][\/et_pb_video][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Overview” _builder_version=”3.27.3″ custom_margin=”-11px||-2px||false|false” custom_margin_phone=”||||false|false” custom_margin_last_edited=”on|phone” custom_padding=”0px|0px|0px|0px|false|false” fb_built=”1″ _i=”2″ _address=”2″][et_pb_row _builder_version=”3.27.3″ width=”95%” custom_margin=”||||false|false” custom_padding=”0px||0px||false|false” _i=”0″ _address=”2.0″][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” _i=”0″ _address=”2.0.0″ custom_padding__hover=”|||”][et_pb_button button_url=”https:\/\/www.scrumatscale.com\/wp-content\/uploads\/2021\/05\/S@S-Case-Study-By-Luiz-Q-V-2.pdf” url_new_window=”on” button_text=”Download Slides” button_alignment=”center” admin_label=”Slides” _builder_version=”3.27.3″ custom_button=”on” button_text_color=”#ffffff” button_bg_color=”#cc0000″ button_border_radius=”3px” button_bg_enable_color=”on” _i=”0″ _address=”2.0.0.0″][\/et_pb_button][et_pb_text ul_position=”inside” ul_item_indent=”20px” admin_label=”intro” module_id=”intro” _builder_version=”3.27.3″ text_font=”||||||||” text_text_color=”666″ text_font_size=”16px” text_line_height=”1.8em” header_font=”||||||||” header_2_font=”Poppins||||||||” header_2_text_color=”#2c3238″ header_2_font_size=”28px” header_2_line_height=”1.4em” header_3_font=”||||||||” max_width=”1080px” module_alignment=”center” custom_margin_phone=”47px||||false|false” custom_margin_last_edited=”on|phone” custom_padding=”|2px|0px|||” hover_enabled=”0″ _i=”1″ _address=”2.0.0.1″]<\/p>\n Nationwide’s Goal: Increase Time to Market and Improve their Competitive Advantage<\/strong><\/p>\n Nationwide Insurance<\/a> is one of the largest insurance and financial services companies in the world. Headquartered in Columbus, Ohio, this Fortune 100 company faced one major challenge: time to market. In comparison to key competitors, Nationwide\u2019s digital organization struggled to deliver on time, to reduce waste, and maintain their prominent market share.<\/p>\n In this case study Luiz Quintela, aka \u201cQ\u201d<\/a>, and his team tackled this Agile implementation in two parts: first by introducing and adopting Scrum and second by scaling Scrum. Using the tried-and-tested Scrum framework, co-created by Dr. Jeff Sutherland<\/a>, and key components of the Scrum@Scale framework, Q and Nationwide were able to increase delivery, reduce excess, and improve the quality of work.<\/p>\n Phase One: Adopt Scrum<\/strong><\/p>\n In the first phase, Scrum adoption, Q and his team created Communities of Practice (CoPs) that would be a critical component in their long-term sustainability. In Agile transformations, it is common for Communities of Practice to emerge as they help facilitate knowledge-sharing quality standards across teams.<\/p>\n \u201cA community of practice (CoP) is, according to cognitive anthropologists Jean Lave and Etienne Wenger, a group of people who share a craft and\/or a profession. The group can evolve naturally because of the members’ common interest in a particular domain or area, or it can be created specifically with the goal of gaining knowledge related to their field.\u201d – Source<\/a><\/p>\n<\/blockquote>\n In a Scrum environment, it is common for a Scrum team to be comprised of team members with various backgrounds and disciplines. A community of practice is a great technique to enable collaboration across multiple Scrum teams and bring together those in a Scrum implementation with common interests and roles. At Nationwide, Q introduced communities of practice for Coaches, Scrum Masters, and Product Owners; this enabled cross-team communication, a sense of community, and more.<\/p>\n Part 2: Scale Scrum and Introduce Key Components of Scrum@Scale<\/strong><\/p>\n In the first phase, Q launched five Scrum teams. Eventually, that scaled to 36 teams. Today, Nationwide has over 250 Scrum teams. This scaling approach is detailed in the Scrum@Scale Guide, published by Dr. Jeff Sutherland and Scrum Inc., as the key to installing an Agile operating system. When \u201cGetting Started\u201d with an Agile implementation, the Scrum@Scale Guide recommends creating a reference model, like Q and Nationwide did:<\/p>\n \u201cWhen implementing networks of teams, it is critical to develop a scalable Reference Model prior to scaling. The reference model is a small set of teams that coordinate to deliver every Sprint. As these teams successfully implement Scrum, the rest of the organization has a functioning, healthy example of Scrum to replicate. It serves as a prototype for scaling Scrum across the next network of teams. Any deficiencies in a Scrum implementation will be magnified when multiple teams are deployed.\u201d – Read More<\/a><\/p>\n<\/blockquote>\n Starting with just five teams at Nationwide enabled the organization to identify key challenges that would likely emerge at a larger scale and helped to support a healthy, scalable Scrum ecosystem. It also enabled the introduction of the organization\u2019s Scrum of Scrums<\/a>. These components combined created a minimum viable bureaucracy (MVB)<\/a>, allowing Nationwide to\u00a0focus multiple networks of Scrum Teams on prioritized goals. Ultimately, the organization’s mindset shifted:\u00a0Nationwide moved from a \u201cproject organization\u201d to a \u201cproduct organization\u201d. Teams were healthy, stable, and maximizing efficiency.<\/p>\n Outcomes from Implementing Scrum@Scale at Nationwide Insurance<\/strong><\/p>\n Who Is\u00a0Luiz “Q” Quintela<\/strong><\/p>\n Q<\/a> adopted Scrum in early 2006 and was personally trained by Dr. Jeff Sutherland, the creator of Scrum and the inventor of Scrum@Scale. He is the co-author of the first Scrum@Scale book,\u00a0Scaling Done Right<\/a>\u00a0and an international speaker on Agile and Software Engineering. Q’s experience is vast – he has implemented Scrum and enabled business agility in multiple industries, including:\u00a0healthcare, financial services, banking, insurance, oil and gas, chemicals, government and, energy. Prior to finding his passion in business consulting and coaching, Luiz was a developer, systems architect, Scrum Master, Product Owner, Agile Coach, and Advisor. Q’s focus is to deliver cost-effective and innovative solutions to some of the most complex, costly business problems.<\/p>\n <\/p>\n <\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on|on|on” admin_label=”Testimonial” _builder_version=”3.27.3″ use_background_color_gradient=”on” background_color_gradient_start=”#eeEEEE” background_color_gradient_end=”#666666″ background_color_gradient_direction=”60deg” custom_padding=”50px|0px|50px|0px|false|false” disabled=”on” fb_built=”1″ _i=”3″ _address=”3″][et_pb_row module_class=” et_pb_row_fullwidth” _builder_version=”3.27.3″ width=”89%” width_tablet=”80%” width_last_edited=”on|desktop” max_width=”89%” max_width_tablet=”80%” max_width_last_edited=”on|desktop” make_fullwidth=”on” _i=”0″ _address=”3.0″][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” _i=”0″ _address=”3.0.0″ custom_padding__hover=”|||”][et_pb_testimonial author=”Romaric Chardonneau” job_title=”Licensed Scrum Trainer” portrait_url=”https:\/\/res.cloudinary.com\/dmwoxjusp\/image\/upload\/v1573472196\/Romaric_Chardonneau_RC.JPG.jpg” quote_icon=”off” portrait_width=”130px” portrait_height=”130px” _builder_version=”3.27.3″ body_font=”Open Sans||||||||” body_font_size=”18px” use_background_color=”off” text_orientation=”center” background_layout=”dark” _i=”0″ _address=”3.0.0.0″]<\/p>\n I am an Agile coach and trainer by passion, conviction and experience. By passion as I love anything Agile and Agile related, be it at team (Scrum, Kanban, XP…) or at scaled level (SAFe, Nexus, Scrum@Scale, LeSS…). By conviction as I have seen it work in many teams and various companies. By experience as I worked as Scrum Master in multiple teams, coached an Agile Release Train(ART) of 80 people and trained over 200 people on Agile methodologies and frameworks in 2019 alone. From 2004 to 2019, I worked in a large multinational in different countries (China, Singapore, Switzerland) under several consulting and management positions with IT teams ranging from 2 to 20+ people. In 2015, I discovered Scrum with Jeff Sutherland in Zurich and my life has never been the same since!<\/p>\n [\/et_pb_testimonial][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Case Studies” _builder_version=”3.27.3″ background_color=”#fafafc” min_height=”718px” custom_padding=”22px|0px|0px|0px|false|false” fb_built=”1″ _i=”4″ _address=”4″][et_pb_row _builder_version=”3.25″ locked=”off” _i=”0″ _address=”4.0″][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” _i=”0″ _address=”4.0.0″ custom_padding__hover=”|||”][et_pb_text _builder_version=”3.0.98″ text_font=”||||||||” text_font_size=”16px” text_line_height=”1.8em” header_font=”||||||||” header_2_font=”Poppins||||||||” header_2_font_size=”28px” header_2_line_height=”1.4em” header_3_font=”||||||||” text_orientation=”center” max_width=”700px” module_alignment=”center” _i=”0″ _address=”4.0.0.0″]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”3.27.3″ _i=”1″ _address=”4.1″][et_pb_column type=”4_4″ _builder_version=”3.27.3″ _i=”0″ _address=”4.1.0″][et_pb_blog fullwidth=”off” posts_number=”3″ include_categories=”21″ show_author=”off” show_date=”off” _builder_version=”3.27.3″ _i=”0″ _address=”4.1.0.0″][\/et_pb_blog][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Descubre c\u00f3mo el Trainer de ScrumScale, Luiz \"Q\" Quintela, ayud\u00f3 a transformar Nationwide, una de las mayores compa\u00f1\u00edas de seguros y servicios financieros de Estados Unidos. Utilizando elementos clave del marco ScrumScale, Luiz y su equipo pudieron asegurar el futuro de Nationwide como competidor en un mercado altamente competitivo.<\/p>","protected":false},"author":12,"featured_media":27744,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","footnotes":""},"categories":[21,94],"tags":[],"class_list":["post-27730","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-study","category-healthcare-insurance-and-emergency-services"],"yoast_head":"\n
Organization:<\/strong>\u00a0Nationwide Insurance
Industry:<\/strong> Healthcare, Insurance, and Emergency Services
Topic:\u00a0<\/strong>Reference Model
Organization Size:<\/strong>\u00a0Large
Date:<\/strong>\u00a02019
Website:\u00a0<\/strong>https:\/\/agileeducation.org\/trainer\/luiz–q–quintela\/<\/a><\/p>\nSummary<\/h2>\n
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More Case Studies<\/h2>\n