{"id":28076,"date":"2022-10-18T08:27:17","date_gmt":"2022-10-18T15:27:17","guid":{"rendered":"https:\/\/www.scrumatscale.com\/?p=28076"},"modified":"2024-02-16T10:07:43","modified_gmt":"2024-02-16T18:07:43","slug":"changing-culture-in-government-with-che-ho","status":"publish","type":"post","link":"https:\/\/www.scrumatscale.com\/es\/changing-culture-in-government-with-che-ho\/","title":{"rendered":"Cambiar la cultura en el gobierno: De la base al liderazgo con Che Ho"},"content":{"rendered":"

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Scrum@Scale Case Study<\/h1>\n

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Changing Culture in Government: Grassroots to Leadership with Che Ho<\/h2>\n

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In this Scrum@Scale case study, learn how Registered Scrum@Scale Trainer Che-Chuen Ho led a Government IT department to implement Scrum@Scale practices that increased stakeholder involvement, improved focus and speed to delivery. Despite previous failed attempts at implementation, Che overcame a lack of trust in the process and led the team to a 540% increase in throughput<\/span>.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”3.25″ custom_padding=”|||” _i=”1″ _address=”0.0.1″ custom_padding__hover=”|||”][et_pb_cta title=”CASE STUDY SNAPSHOT” disabled_on=”on|on|off” admin_label=”Call To Action” _builder_version=”3.27.3″ header_font=”Poppins|600||on|||||” header_font_size=”18px” header_line_height=”1.8em” body_font=”Open Sans||||||||” body_font_size=”16px” body_line_height=”2em” background_color=”#ffffff” border_radii=”on|10px|10px|10px|10px” button_icon=”%%22%%” button_icon_color=”#ffffff” button_on_hover=”off” button_alignment=”left” box_shadow_style=”preset3″ box_shadow_vertical=”30px” box_shadow_blur=”40px” box_shadow_color=”rgba(11,9,26,0.1)” text_orientation=”left” background_layout=”light” max_width_phone=”100%” max_width_last_edited=”on|desktop” custom_margin=”||||false|false” custom_margin_tablet=”-46px||28px|39px|false|false” custom_margin_phone=”0px||0px|0px|false|false” custom_margin_last_edited=”on|phone” custom_padding=”||||false|false” animation_direction=”top” hover_transition_duration=”0ms” locked=”off” _i=”0″ _address=”0.0.1.0″ button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off” button_bg_enable_color=”on”]Trainer Name:<\/strong> Che-Chuen Ho
\nOrganization:<\/strong> Anonymous
\nOrganization Size:<\/strong> large
\nIndustry:<\/strong> Government – Information Technology and Security
\nTopic: <\/strong>Release Planning
\nDate:<\/strong> 2021
\nChe’s LinkedIn: <\/strong>https:\/\/www.linkedin.com\/in\/chechuenho\/<\/a>
\nWebsite: humanizingcode.wordpress.com<\/span><\/a><\/strong>[\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.27.3″ bottom_divider_color=”#cc0000″ bottom_divider_height=”50px” fb_built=”1″ _i=”1″ _address=”1″][et_pb_row _builder_version=”3.27.3″ _i=”0″ _address=”1.0″][et_pb_column type=”4_4″ _builder_version=”3.27.3″ _i=”0″ _address=”1.0.0″][et_pb_video src=”https:\/\/youtu.be\/z2mhQL3jr4E” _builder_version=”3.27.3″ _i=”0″ _address=”1.0.0.0″][\/et_pb_video][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”3.27.3″ _i=”1″ _address=”1.1″][et_pb_column type=”4_4″ _builder_version=”3.27.3″ _i=”0″ _address=”1.1.0″][et_pb_button button_url=”https:\/\/www.scrumatscale.com\/wp-content\/uploads\/2022\/10\/Che-Ho-S@S-Case-Study-Slides.pdf” button_text=”Download Slides” button_alignment=”center” _builder_version=”3.27.3″ custom_button=”on” button_text_color=”#ffffff” button_bg_color=”#cc0000″ button_border_color=”rgba(0,0,0,0)” custom_margin=”||||false|false” custom_padding=”||||false|false” button_bg_enable_color=”on” _i=”0″ _address=”1.1.0.0″][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”3.27.3″ _i=”2″ _address=”1.2″][et_pb_column type=”4_4″ _builder_version=”3.27.3″ _i=”0″ _address=”1.2.0″][et_pb_text ul_position=”inside” ul_item_indent=”20px” _builder_version=”3.27.3″ text_font_size=”16px” text_line_height=”1.6em” ul_font_size=”16px” ul_line_height=”1.8em” header_2_font=”Open Sans|700|||||||” header_2_text_align=”left” header_2_font_size=”28px” header_2_line_height=”2em” header_3_font=”Open Sans|700|||||||” header_3_font_size=”18px” _i=”0″ _address=”1.2.0.0″]<\/p>\n

Scrum@Scale Case Study Summary<\/h2>\n

This government IT department — 40 separate departments in reality — faced the challenge of truly implementing agile practices at scale. Two years before Che began working with the organization, they had attempted to implement Scrum training. Initially, the department ran smoothly, but with the advent of many mobile technologies and the new demands created by trying to serve the public better in a digital world, teams were overwhelmed and the 50 project teams were unable to meet the demand. They doubled their staff but saw little change in velocity or speed of delivery. The prevailing attitude was that the government was different from the private sector and could not implement agile, let alone scale it. However, one team, the team led by Che, showed a different pattern. This team built a healthcare intranet used daily by 6,000 users and was able to keep up with demand. What made this successful team so different? How could the department replicate this pattern with the other teams? Che Ho was tasked with solving just that; scaling this team\u2019s success to the rest of the department.<\/span> <\/span><\/p>\n

The Solution: Overcoming Fears and Implementing True Scrum <\/span><\/h3>\n

Registered Scrum@Scale trainer Che Ho<\/a> knew they faced an uphill challenge due to the previous unsuccessful implementation and little trust in the transformation process, but the successful team was proof the process could work. The Executive Action Team (EAT)<\/a> formed the transformation plans consisting of seven teams, Registered Scrum<\/a> training for everyone, and a relaunch workshop. New teams were given the freedom to determine how to meet the required milestones. Fears of the team members and stakeholders were managed with honesty and by encouraging feedback. The gains were immediate, and the relaunch was a success. With a visible, prioritized backlog, and a good rhythm, the department achieved a 540% increase in throughput!<\/span><\/p>\n

Key Results <\/span><\/h3>\n

In spite of the fears and misgivings about the transformation process, the teams embraced the change and realized increased velocity and decreased frustration.<\/span><\/p>\n