Scrum@Scale® Case Studies

Scrum@Scale pushes the boundaries of what’s possible when scaling the Scrum Framework. Registered Scrum@Scale Trainers™ have a proven record of improving organizational performance. We are proud to share the lessons learned through Scrum@Scale implementations. We are committed to the discovery of empirically validated patterns, anti-patterns, techniques, and insights from real-world experience. Scrum@Scale case studies span a wide range of industries and domains.

The content of the case studies presented on our site are open source under Creative Commons 4.0 license.

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Transforming Logistics: From Silos to Speed

Transforming Logistics: From Silos to Speed

Unbox Robotics Private Limited, a company specializing in order sorting and product consolidation for logistics, e-commerce, and warehouse companies, undertook an Agile transformation to improve efficiency and market responsiveness. When Pasha and his team began their work within the organization, teams were not coordinated which was impacting speed to delivery, overall processes were inefficient due to heavy bureaucracy, and the organization was up against a key trade show deadline. With this in mind, the team was given six months to reach their goals and a limited budget to make it happen. Read on to hear how Scrum@Scale is transforming logistics, helping Unbox Robotics increase speed to market and achieve 5x revenue in 12 months.
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Improving Forecasting Accuracy with Scrum at Scale

Improving Forecasting Accuracy with Scrum at Scale

This case study examines the journey of a large, non-profit health insurance provider as they implemented and scaled Scrum practices to enhance their digital product portfolio. The organization faced challenges with Product Owner cycles, release planning, and forecast accuracy, leading to missed goals and low morale. Through strategic implementation of an Executive Metascrum, they improved forecasting accuracy and customer satisfaction, achieving significant organizational improvements over a six-month period.
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Achieve 5-10x Faster Market Delivery with Scrum at Scale

Achieve 5-10x Faster Market Delivery with Scrum at Scale

One of the Netherlands' largest DIY retail franchises had a siloed management structure and projects that took 3-12 months or even longer to get to market. They had a waterfall delivery style, with the entirety of the delivery at the end and no early value delivery for customers. Registered Scrum@Scale Trainer Serge Beaumont's approach started with the creation of cross-functional, autonomous teams, each solely responsible for a different part of the process. This allowed for work to proceed very quickly with each team simultaneously able to complete their part of a project without first waiting on another team. The results were immediate and impressive. The team achieved 5-10x faster market delivery to customers, there was now alignment between what was expected and what was delivered, delivery was made in smaller chunks allowing for early value delivery to customers, and e-Commerce sales soared.
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Creating Customer-Centric Social Media Teams Using Agile

Creating Customer-Centric Social Media Teams Using Agile

In this case study, Christoph Dibbern tackles a myriad of challenges that were plaguing a social media-based organization – lack of prioritization, no organizational refactoring, and a lack of shared values. These challenges created an unproductive and unhealthy environment, where mistrust and misalignment were common and innovation was stifled. Utilizing Scrum@Scale, the organization was able to align around a customer-centric focus, work as a cohesive unit, and deliver high quality results to customers faster.
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Preserve Culture While Scaling: The Road Back to Cohesiveness

Preserve Culture While Scaling: The Road Back to Cohesiveness

Gereon Hermkes explores the complexities of maintaining a cohesive corporate culture amidst the explosive expansion of a technology firm. To address this challenge, Gereon initiated a simple Scrum@Scale strategy focused on rejuvenating the core values of shared language, trust and cooperation. These principles had defined the company's early days but began to deteriorate with rapid scaling.
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Resolving Government Project Inefficiencies with Agile Solutions

Resolving Government Project Inefficiencies with Agile Solutions

Discover how Dave Witkin and his team tackled government project inefficiencies, turning an eight-year struggle into success with agile solutions. Learn about their agile approach and key achievements in streamlining delivery, paving the way for on-time product delivery and expansion opportunities.
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From Good to GrEAT – Chris Norris

From Good to GrEAT – Chris Norris

Agile Education Case Study From Good to GrEAT with Chris Norris Discover how Chris Norris dramatically improved the eStore development process for a large food and beverage company through the creation of an Executive Action Team (EAT). This case study demonstrates a...

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Communication Agility – Megan Fremont-Smith

Communication Agility – Megan Fremont-Smith

Learn how Scrum Inc.’s Director of Public Training Megan Fremont-Smith facilitates better communication habits for Scrum Teams by championing the DiSC model of communicating. Read/Watch: “Communication Agility” to learn how to better assess communicating styles and improve team collaboration.
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Team Structuring in a Distributed Large Enterprise – Dr. Ernesto Custodio

Team Structuring in a Distributed Large Enterprise – Dr. Ernesto Custodio

How can teams distributed around the globe possibly get it all together? Destroying silos and implementing Scrum@Scale Agile practices is how. Read/Watch “Team Structuring in a Distributed Large Enterprise” to learn how they decreased time to market and defects, reduced the backlog by 90%, and saw a three-fold increase in productivity.
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Giving Legal a Leg Up! – Andrew Robbins

Giving Legal a Leg Up! – Andrew Robbins

Learn how Senior Agile Consultant Andrew Robbins led a transformation within the legal branch of a Fortune 500 company, by blending Agile and Lean techniques with Scrum Values. The organization not only changed its business culture, but also increased its efficiency and exponentially decreased decision latency and costs to the company.
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Scrum@Scale: On Track for Success with Jessica Crowley

Scrum@Scale: On Track for Success with Jessica Crowley

In "On Track for Success", learn how Registered Scrum@Scale Trainer Jessica Crowley supported the transformation efforts of a traditionally successful Rail Industry company, from one surviving on legacy products and struggling with innovation, into an Agile powerhouse, able to adapt and get projects done.
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The App That Scrum@Scale Built – Andrew Lin

The App That Scrum@Scale Built – Andrew Lin

Learn how Registered Scrum@Scale Trainer Andrew Lin led Biji, one of the biggest sports portal websites in Taiwan, to build a newly envisioned App for Cartoon Network Taiwan…but with the caveat that the development firm use the Scrum@Scale framework. Biji was new to Apps and unfamiliar with Scrum, but Andrew Lin stepped in and the development team stepped up to make it happen.
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Changing Culture in Government: Grassroots to Leadership with Che Ho

Changing Culture in Government: Grassroots to Leadership with Che Ho

Learn how Registered Scrum@Scale Trainer Che-Chuen Ho led a Government IT department to implement Scrum@Scale practices to improve stakeholder involvement, increase focus and speed to delivery. Despite previous failed attempts at implementation, Che-Chuen Ho overcame a lack of trust in the process and led the team to a 540% increase in throughput.
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Luiz Quintela: On Nationwide’s Side with Scrum

Luiz Quintela: On Nationwide’s Side with Scrum

Learn how ScrumScale Trainer Luiz "Q" Quintela helped transform Nationwide, one of the United State's largest insurance and financial services companies. Using key elements of the ScrumScale framework, Luiz and his team were able to ensure Nationwide's future as a contender in a highly competitive market.
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Scaling Scrum Inside Insure-Tech

Scaling Scrum Inside Insure-Tech

The company’s 7-9 engineering teams were faced with the task of realizing value, getting pressure from the private equity firm who acquired them. Challenge accepted.
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